Raymond Urgo presents "Task Analysis for Developing Policies and Procedures Content Users Need and Prefer"
Raymond Urgo presents "Task Analysis for Developing Policies and Procedures Content Users Need and Prefer"
Join us for an informative evening with STC Fellow Raymond Urgo—guru of policies and procedures and learn the components of user-focused task analysis.
In this presentation filled with anecdotes and examples, Raymond presents the principles and techniques for analyzing business processes and tasks that enable you to design policies and procedures topics and content that are performance—not subject based. He reveals his tips on applying the task analysis method and its results to demonstrate a business need, build rapport, and manage content development projects effectively.
About the Speaker
Raymond Urgo is an internationally recognized expert, educator, leader, author, and speaker in policies and procedures communication. His firm, Urgo & Associates, provides consulting services on the development and management of policies and procedures systems and information in organizations, and it publishes the award-winning e-newsletter The Policies & Procedures Authority.
In 2006, Raymond was named to the honorary rank of Fellow by the Society for Technical Communication.
